Provision of facilities to citizens, CDA helpline sees overwhelming response

ISLAMABAD: Capital Development Authority (CDA) has witnessed an overwhelming response on helpline 1819 set forth by the authority to ensure the provision of the best facilities to citizens in all circumstances.

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The facilities include feedback service, file tracing, message service, and other services.

Last month, a Memorandum of Understanding (MoU) was inked between the authority and a phone company for the use of technology in procedures of the civic agency.

The residents can avail services of excise and taxation and check the status of their applications regarding property and transfer.

According to CDA’s spokesperson, the city helpline 1819 is available from 9 am to 9 pm across Islamabad, where residents can register their complaints and attain information about CDA services.

Divulging details of the helpline, Asif Reza Shah said the state-of-the-art helpline is helping the authorities in price monitoring as citizens could register their complaints about getting overcharged and not being apprised of rate lists in the markets.

It is pertinent to state that the dedicated helpline is not for any police emergency calls as the city police has already a helpline for complaints related to crime.

CDA officials have shown a great resolution that the latest model of communication would help mitigate the gap between the citizens and the civic body, eventually helping make the authority more responsive and the capital a much better city.

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